Last updated: August 2026
We understand that choosing a new mattress is an important decision and that it can take time for your body to adjust to a different level of comfort and support. Our 60 Night Sleep Trial gives customers purchasing an eligible mattress the opportunity to try it at home and, subject to the terms below, exchange it for an alternative mattress if it is not suitable.
Please read these terms carefully before choosing to participate in the 60 Night Sleep Trial. By selecting, purchasing or otherwise accepting the 60 Night Sleep Trial, you confirm that you have read, understood and agree to be bound by these terms and conditions.
Key Conditions
- You must sleep on the mattress for a minimum of 28 nights.
- You must contact us no later than the end of the 60th night following delivery.
- The trial is only available on specifically identified eligible mattresses.
- An approved mattress protector must be purchased at the same time as the mattress and used throughout the trial.
- The mattress must be clean, hygienic, undamaged and in a condition suitable for collection and inspection.
- The trial allows for one mattress exchange only.
- Collection and replacement delivery charges of up to £70 apply.
- A replacement mattress does not begin a new 60 Night Sleep Trial.
1. About the 60 Night Sleep Trial
The Prestige Beds 60 Night Sleep Trial (“Sleep Trial”, “Comfort Trial” or “Trial”) is an additional, voluntary benefit offered by Prestige Beds on selected mattresses. It is intended to allow customers a reasonable period in which to become accustomed to their new mattress and assess its comfort.
The Sleep Trial does not provide an unconditional right to return a mattress for a full refund simply because the customer changes their mind. Subject to these terms, the Trial provides an opportunity to exchange an eligible mattress for an alternative mattress.
Nothing in these terms affects, restricts or excludes any statutory rights you may have in relation to goods which are faulty, not as described, not of satisfactory quality or otherwise fail to comply with applicable consumer law.
2. Eligibility
The 60 Night Sleep Trial is only available where all eligibility requirements set out in these terms have been satisfied.
The Trial:
- Only applies to mattresses specifically advertised, labelled or confirmed by Prestige Beds as being eligible for the 60 Night Sleep Trial at the time of purchase.
- Does not automatically apply to every mattress sold by Prestige Beds.
- Applies to the mattress only and does not apply to bed frames, divan bases, headboards, pillows, bedding, protectors, furniture, accessories, delivery services or any other products unless expressly stated otherwise.
- Is available to the original purchaser only and cannot be transferred to another person.
- Applies only to mattresses purchased directly from Prestige Beds through one of our stores or our official website.
- Is intended for mattresses used for normal domestic purposes.
Eligibility for the Trial will be determined by the product and offer applicable at the time the original order is placed. The subsequent addition of a mattress to, or removal of a mattress from, the eligible range will not retrospectively alter the terms applicable to an existing order.
Customers should retain their order confirmation, receipt or other proof of purchase. We may require reasonable proof of purchase before processing a Sleep Trial request.
3. The 28-Night Minimum Adjustment Period
You must use your new mattress for a minimum of 28 complete nights following delivery before requesting an exchange under the Sleep Trial.
It can take several weeks for your body to adjust to a new mattress, particularly where the comfort, support or construction differs from your previous mattress. The 28-night minimum period is therefore a mandatory part of the Trial.
Requests made before the minimum 28-night period has been completed will not normally be processed under the Sleep Trial. You may contact us for advice during this period, but an exchange cannot be arranged until the qualifying period has been completed.
4. The 60-Night Trial Period
The Sleep Trial runs from the date the eligible mattress is delivered to you.
You may make a qualifying exchange request after completing the first 28 nights and no later than the end of the 60th night following delivery.
Important: You must contact Prestige Beds within the 60-night Trial period. Contacting us after the Trial has expired will not qualify the mattress for an exchange under this offer.
Provided you have contacted us within the permitted period, any reasonable time subsequently required by Prestige Beds to assess the request, arrange collection or arrange delivery of the replacement mattress will not by itself cause an otherwise valid request to become ineligible.
Once the 60-night period has expired, the promotional Sleep Trial ends and no exchange will be available under the Trial.
5. Mattress Protector Requirement
Participation in the 60 Night Sleep Trial is conditional upon an eligible mattress protector being purchased from Prestige Beds at the same time as the eligible mattress.
The mattress protector must be correctly fitted and used throughout the entire Trial period whenever the mattress is being used.
Purchasing a mattress protector separately after the original mattress purchase will not retrospectively make a mattress eligible for the Sleep Trial unless Prestige Beds has expressly agreed otherwise in writing.
We may ask for evidence that the required mattress protector was purchased with the mattress. Where our records or the customer’s proof of purchase show that the qualifying protector was not purchased as required, the Sleep Trial may be declined.
6. Condition of the Mattress
Due to the personal and hygienic nature of mattresses, any mattress being exchanged under the Sleep Trial must have been properly cared for and must be returned in an acceptable condition.
The mattress must be:
- Clean and hygienic.
- Free from stains, marks and discolouration.
- Free from unpleasant, persistent or abnormal odours.
- Free from tears, cuts, burns, rips or other physical damage.
- Free from infestation or evidence of pests.
- Free from excessive or abnormal indentation caused by misuse, inappropriate support or damage.
- Free from contamination including bodily fluids, food, drink, chemicals, cosmetics or other substances.
- Used and cared for in accordance with the manufacturer’s instructions where applicable.
- In a condition reasonably suitable for safe handling, collection and inspection.
Normal signs of appropriate use during the Trial will not automatically invalidate a claim. However, soiling, contamination, damage, misuse or deterioration beyond what would reasonably be expected from proper domestic use may invalidate the Trial.
7. Inspection of Returned Mattresses
Prestige Beds reserves the right to inspect, or require evidence of the condition of, the mattress before approving or completing an exchange.
We may request photographs or other reasonable information before arranging collection. Providing photographs does not constitute final approval of the exchange, as some issues may only become apparent when the mattress is physically inspected.
Where a mattress is found upon collection or inspection to be materially stained, soiled, unhygienic, contaminated, misused or damaged contrary to these terms, Prestige Beds may reasonably refuse the Sleep Trial exchange.
Where an exchange is refused because the eligibility requirements have not been satisfied, this does not affect any separate statutory rights the customer may have where the mattress itself is faulty or otherwise does not conform to the contract.
8. Suitable Bed Base and Correct Use
The mattress must have been used on a suitable, supportive and correctly assembled bed base throughout the Trial.
Prestige Beds may refuse a Sleep Trial exchange where damage or abnormal deterioration has resulted from use on an unsuitable, damaged, incorrectly assembled or insufficiently supportive base, or from any other improper use of the mattress.
Where the mattress manufacturer specifies particular requirements concerning the type, condition or spacing of the bed base or slats, those requirements must be followed.
9. Choosing a Replacement Mattress
Where a Sleep Trial exchange is approved, you may select an alternative mattress sold by Prestige Beds, subject to availability and any applicable product restrictions.
The replacement mattress must be available for Prestige Beds to supply at the time the exchange is processed. We cannot guarantee that a particular model, specification, brand or comfort level will remain available.
Any promotional price, discount, package offer, voucher or other incentive attached to either the original mattress or replacement mattress will be taken into account using the actual amount paid and the price applicable to the replacement at the time the exchange is processed, unless we expressly agree otherwise.
10. Replacement Mattress of a Higher Value
If the replacement mattress costs more than the value attributed to the original mattress, the customer must pay the full price difference.
Any additional payment must be made before the exchange is completed or the replacement mattress is dispatched or delivered.
11. Replacement Mattress of a Lower Value
If the replacement mattress costs less than the value attributed to the original mattress, Prestige Beds will refund the difference up to a maximum of £200.
Where the difference exceeds £200, the maximum amount refundable under the Sleep Trial will remain £200 and no further refund, credit or cash equivalent will be due in respect of the additional difference.
Any refund due under this section will normally be made to the original payment method where reasonably possible.
12. No Full Refund for Change of Comfort Preference
The 60 Night Sleep Trial is principally an exchange programme. It does not provide a contractual entitlement to return an otherwise satisfactory mattress for a full refund simply because you have changed your mind or decided that you prefer a different comfort level.
Any refund specifically provided for elsewhere in these Sleep Trial terms relates only to the permitted price difference when exchanging for a lower-priced mattress.
This section does not limit any separate right to a refund that you may have under applicable consumer law where the goods are faulty, misdescribed or otherwise fail to conform to the contract.
13. Collection and Replacement Delivery Charge
An exchange under the Sleep Trial is subject to a collection and replacement delivery charge of up to £70.
This charge contributes towards the cost of collecting the original mattress and delivering the replacement mattress and is payable before the exchange is completed.
The applicable charge will be confirmed when the exchange is arranged.
This Sleep Trial collection charge relates to a voluntary comfort exchange and does not apply where Prestige Beds is legally responsible for collection or other costs because the mattress is faulty or otherwise does not conform to the contract.
14. Access and Failed Collections
It is the customer’s responsibility to ensure that reasonable and safe access is available for collection of the original mattress and delivery of the replacement mattress.
The mattress must be accessible and ready for collection at the agreed time. Customers should ensure that corridors, stairways, doorways and other access routes are sufficiently clear wherever reasonably necessary.
If an arranged collection cannot be completed because nobody is available at the agreed address, the mattress is not ready for collection, access is unsafe or materially restricted, or for another reason within the customer’s reasonable control, an additional collection or delivery charge may apply before another appointment is arranged.
Any additional charge will reflect the reasonable costs associated with the failed collection or redelivery.
15. One Exchange Only
Only one exchange is permitted for each mattress purchased under the 60 Night Sleep Trial.
Once an exchange has been completed, the customer’s entitlement under the original 60 Night Sleep Trial is considered fulfilled.
The replacement mattress does not receive a new 60 Night Sleep Trial and the Trial period does not restart following an exchange.
A replacement mattress therefore cannot subsequently be exchanged again under the same Trial simply because the customer prefers a different mattress or comfort level.
This does not affect statutory rights in relation to the replacement mattress if it is faulty or otherwise fails to conform to the contract.
16. Promotions, Discounts and Package Purchases
Where the original mattress formed part of a package, bundle, multibuy promotion, discount, finance arrangement or other promotional offer, Prestige Beds may calculate the value of the mattress based on the amount reasonably attributed to that mattress within the original transaction rather than its standalone recommended retail price.
Any calculation will take account of the actual transaction and discounts applied to the original order.
An exchange under the Sleep Trial does not automatically entitle the customer to retain, reproduce or transfer promotional benefits that were conditional upon purchasing a particular product or package.
17. Finance Purchases
Where the original mattress was purchased using a finance agreement, any exchange, additional payment or permitted refund may also be subject to the requirements of the relevant finance provider.
Prestige Beds may need to amend, cancel, replace or otherwise adjust the relevant transaction in accordance with the finance provider’s requirements. An exchange cannot be completed until any necessary finance arrangements have been approved or completed.
18. Clearance, Outlet, Display and Other Excluded Products
Unless expressly confirmed as eligible at the time of sale, clearance items, outlet products, ex-display mattresses, customer returns, damaged products, special purchases and other products sold outside the qualifying 60 Night Sleep Trial range are excluded.
The fact that another mattress of the same brand or range is eligible for the Trial does not automatically mean that every mattress or every individual item within that range is eligible.
19. Mattresses Made or Modified to Customer Requirements
Mattresses which have been specially manufactured, altered, modified or otherwise produced to a customer’s individual specification may be excluded from the Sleep Trial unless Prestige Beds expressly confirms eligibility at the time of purchase.
20. Misuse of the Sleep Trial
The Sleep Trial is intended to allow genuine customers to assess the comfort of an eligible mattress during normal domestic use.
Prestige Beds may decline a claim where there is reasonable evidence of fraud, deliberate damage, misuse, abuse of the promotion or an attempt to obtain a benefit to which the customer is not entitled.
This includes providing materially false or misleading information in connection with a Sleep Trial request.
21. Availability and Discontinued Products
All replacement mattresses are subject to availability. If the customer’s preferred replacement is unavailable or discontinued, the customer will need to select another available mattress.
Prestige Beds will not be responsible for guaranteeing continued stock of any particular mattress throughout the customer’s Trial period.
22. Delivery Times
Delivery estimates for a replacement mattress may vary according to the chosen product, manufacturer and stock availability.
Approval of a Sleep Trial exchange does not guarantee immediate delivery of the replacement mattress. Any estimated delivery timeframe provided will be subject to the availability and delivery terms applicable to the replacement product.
23. Promotional Trial vs Product Faults
The Sleep Trial is designed to deal with comfort preference. It should not be used as a substitute for reporting a suspected manufacturing defect or fault.
If you believe that your mattress is faulty, damaged due to a manufacturing issue, not as described or otherwise does not conform to your purchase contract, please tell us when contacting our team so that the matter can be considered separately under the appropriate consumer rights, warranty or guarantee process.
24. Manufacturer Guarantees and Warranties
Any applicable manufacturer’s guarantee or warranty operates separately from the Prestige Beds 60 Night Sleep Trial and may be subject to its own terms, exclusions and claim procedures.
Exercising or not exercising the Sleep Trial does not remove any manufacturer’s guarantee that otherwise validly applies to the mattress.
25. Statutory Consumer Rights
The 60 Night Sleep Trial provides benefits in addition to the customer’s legal rights.
Nothing within these terms is intended to exclude, restrict or limit any rights or remedies which cannot lawfully be excluded or restricted, including applicable rights under the Consumer Rights Act 2015 and other relevant UK consumer protection legislation.
In particular, these Sleep Trial conditions concerning comfort exchanges, mattress condition, collection charges and timing should not be interpreted as restricting any separate legal remedies available where goods are faulty, not of satisfactory quality, not fit for purpose, not as described or otherwise fail to conform to the contract.
26. Online Purchases and Other Cancellation Rights
Where a mattress has been purchased online, by telephone or through another distance-selling method, separate statutory cancellation rights may apply depending on the circumstances and the nature and condition of the goods.
The 60 Night Sleep Trial is separate from any such statutory cancellation rights. Nothing in these Trial terms is intended to replace or unlawfully restrict those rights.
27. Changes to the Sleep Trial
Prestige Beds may amend, replace or withdraw the 60 Night Sleep Trial for future purchases.
Any such change will not retrospectively remove a customer’s eligibility where an eligible mattress has already been purchased under the Trial, and the version of these terms applicable at the time of the qualifying purchase will normally continue to govern that customer’s Trial.
28. Circumstances Outside Our Reasonable Control
Prestige Beds will not be responsible for delays in arranging an exchange or replacement delivery caused by circumstances outside our reasonable control, including manufacturer delays, supply shortages, severe weather, transport disruption or other events which we could not reasonably avoid.
Where such circumstances occur, we will take reasonable steps to complete an approved exchange when reasonably possible.
29. If Part of These Terms Is Unenforceable
If any provision of these terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as removed or limited to the extent necessary, without affecting the remaining provisions so far as legally possible.
30. Governing Law
These Sleep Trial terms and any dispute or claim arising in connection with them are governed by the applicable laws of the United Kingdom.
Nothing in these terms deprives a consumer of any mandatory legal protections or rights concerning where legal proceedings may be brought.
31. Acceptance of These Terms
Where the 60 Night Sleep Trial is selected or accepted as part of an online or in-store purchase, the customer confirms that they have been given the opportunity to read these terms and agrees that participation in the Trial is subject to them.
Customers should retain a copy of these terms together with their order confirmation or receipt for future reference.
How to Request an Exchange
Once you have completed at least 28 nights on your mattress, and provided you are still within the 60-night Trial period, you can contact our team to discuss an exchange.
Please have your name, order number or proof of purchase and details of the mattress available when contacting us.
Email: comforttrial@prestigebeds.co.uk
Telephone: 03333 055 885
A member of the Prestige Beds team will explain the next steps, including any information required, applicable collection charge and how to choose your replacement mattress.